Every product page includes a measuring guide for that specific style. For Roman shades, check out our full Roman Shade Measuring Guide for step-by-step help with inside mount, outside mount, and style-specific measurements. If you're unsure, our team is happy to walk you through it — just email us before you order.

Yes, within 24 hours of placing your order. After that window, your order moves into production and can no longer be modified or canceled, since it's being custom-made to your specifications. Swatch orders aren't eligible for cancellation under this 24-hour window.

Please double check your measurements before submitting your order — once production begins, we can't adjust dimensions. If you catch a mistake within the 24-hour change window, contact us right away and we'll update it before it goes into production.

Since every piece is made to order, please allow for production time before shipping begins. Once your order ships, delivery typically takes 10–14 business days within the United States and 14–20 business days internationally.

Yes, we ship worldwide. Please note that international orders may be subject to customs duties or taxes charged by your country, which are the customer's responsibility and are not included in your order total.

Yes — once your order ships, you'll receive a tracking link by email. You can also check your order status anytime on our Track Order page.

Because every item is custom-made to your measurements and fabric choice, all sales are final. We know that's a big commitment, which is why we recommend ordering swatches first — see below.

All orders are covered by a one-year warranty against manufacturing defects and workroom errors. If something isn't right, send us photos of the issue and we'll determine the best resolution, which may include a repair or a full replacement at no cost to you.

If you're unhappy with your selection (and it's not a defect or workroom error), you can exchange the unused item for store credit equal to 50% of your original order value. This must be requested within 30 days of delivery, and you're responsible for return shipping. This offer doesn't apply to hardware or made-to-order trim add-ons.

We don't recommend it. Once a product has been cut, sewn, trimmed, resized, or otherwise modified after delivery, it's no longer eligible for repair, replacement, exchange, or warranty coverage. If something doesn't fit quite right, contact us first.

We strongly recommend it. Colors, textures, and light-filtering can look different on screen than they do in your actual space. Swatches let you see and feel the real fabric before you commit to a custom order.

Fabric shades are easy to live with — a periodic vacuum with a soft brush attachment and letting the pleats settle in over the first few uses is really all it takes. For the full breakdown, including steaming tips and what to avoid, check out our Fabric Care Guide.

Yes — we welcome appointment-only visits to our showroom, where you can browse our full sample library, get expert advice, and even have your windows measured on the spot. Visit our Showroom page to book a time.

We're happy to provide installation guidance with every order, and can help connect you with a local installer depending on your location. Reach out and let us know what you need.

We accept all major credit cards and other standard checkout payment methods available at checkout.

Yes — if you're a designer or work in the trade, reach out to us directly and we'll discuss how we can work together on your projects.