Shipping policy
Shipping Policy
Order Processing:
Since every item is custom-made to order, we aim to process and produce all orders within 2–3 weeks before they ship.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Once your order ships, delivery generally takes 10-14 business days for the United States and 14-20 business days for International Countries.
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Fabric Works cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
Because every item is made to order, you have 24 hours after placing your order to request a change or cancellation. Once that window closes, your order moves into production and can no longer be modified or canceled. Fabric swatch orders are not eligible for cancellation under this 24-hour window.
Once an order is in production, it can't be canceled or refunded — see our Return Policy for details on warranty coverage and exchanges after delivery.